Refund policy

Return Policy

At Loftwyn, you can return any item within 30 days of delivery for a full refund. The item is eligible whatever the reason — it arrived damaged or defective, it is not what you ordered, or it simply is not right for your home — as long as it is unused and in its original condition and packaging. Proof of purchase (your order number) is required.

Free Return Shipping

Return shipping is free. Every eligible return inside the 30-day window ships back with a prepaid return label that we email to you, whether the reason is a problem on our side or a change of mind. You never pay to send an item back.

How to Start a Return

  1. Email loftwyn.com@gmail.com with your order number and the item(s) you would like to return. If the item arrived damaged, defective or incorrect, please include a photo.
  2. We reply with your prepaid return label and clear instructions.
  3. Pack the item in its original packaging, attach the label and drop the package off with the carrier.

Please contact us before sending an item back, so we can send your prepaid label and match the return to your order. Packages sent without a return label cannot be processed.

Return address:
1970 Old Cuthbert Rd 250/C,
Cherry Hill, New Jersey 08034,
United States

Damages and Issues

Please inspect your order upon delivery. If you receive a product that is damaged, defective, or incorrect, contact Loftwyn as soon as possible at loftwyn.com@gmail.com so we can resolve the issue quickly with a replacement or a full refund.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized home items
  • Items that have been assembled, installed, or used
  • Final sale or clearance items
  • Hazardous materials, flammable liquids, or gases
  • Gift cards

If you are unsure whether your item qualifies for a return, please contact Loftwyn before sending it back.

Exchanges

The fastest way to receive a different item is to return the original product (free, with our prepaid label) and place a new order for the item you want through the Loftwyn online store.

Refunds

Once we receive and inspect your return, we will email you to confirm. Your refund for the full item price is issued to your original payment method within 5–10 business days of receiving the return.

Please note that banks or credit card providers may need additional time to post the refund to your account. If more than 15 business days have passed since we confirmed your return, please contact us at loftwyn.com@gmail.com.