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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Meet the ACKO Folding Step Stool, a practical 16-inch helper crafted from durable plastic. Its clean white finish and smooth, comfortable edges suit both adults and kids, letting you reach countertops, shelves, and cabinet tops with confidence. The frame folds flat for easy storage and includes a built-in handle to move it from room to room.
Use on a dry, flat surface and ensure the stool is fully open until you hear the pins click into place. Avoid standing on the edge or moving the stool while in use. The product comes with a 3-month warranty when used properly, and customer service is available 24/7 for support. If pins become lost or damaged, please contact ACKO for a replacement consideration.
The 16-inch height, solid 400 lb capacity, and light, portable design offer practical benefits for everyday tasks. A sturdy handle, grip-enhanced feet, and simple folding action translate to smoother routines around the home, whether you’re reaching a high cabinet or tidying a shelf.
Q: What is the height and weight capacity of the ACKO Folding Step Stool?
A: The stool stands 16 inches tall and supports up to 400 lbs, suitable for a variety of tasks.
Q: How should I use and care for the ACKO Step Stool?
A: Use on a dry, flat surface; fully open with a click; avoid standing on the edge; store safely when not in use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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