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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Upgrade your AirDoctor experience with a one-year combo pack designed to fit both the AD3500 and AD3000 models. This bundle brings hospital-grade filtration to your indoor spaces, with a thoughtful design that emphasizes easy installation and dependable performance. The included UltraHEPA and carbon/Gas Trap/VOC pre-filters work together to target a wide range of airborne particles and odors, offering a practical upgrade path for ongoing air quality maintenance.
These genuine AirDoctor filters are shaped to align with a simple, foolproof installation process. The updated design ensures a single correct orientation, helping you replace filters quickly and accurately without guesswork.
For best results, follow the included safety guidance: always turn off and unplug the purifier before replacing filters, and read the owner’s manual before handling the components. The filters are designed to be used with AirDoctor AD3500 and AD3000 units, ensuring compatibility and dependable operation when used as directed.
Choosing genuine AirDoctor filters can help you maintain expected performance with your AD3500 or AD3000, while avoiding compatibility issues. This one-year combo pack is a practical option for households, offices, or personal spaces where cleaner air is valued but not guaranteed. Benefits are described as possibilities based on design and testing data, and results may vary by environment and usage.
Q: Which AirDoctor models are compatible with these replacement filters?
A: The filters fit both AD3500 and AD3000 models, providing a universal replacement option.
Q: How often should each filter be replaced?
A: Replace UltraHEPA every 12 months and the carbon/VOC filter every 6 months with normal use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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