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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The Ballast Pro is a versatile inflatable neck pillow designed for both travel and leisure. Unlike traditional foam-filled pillows, it resists water and dries quickly, so it’s handy on the plane, at the beach, or by the pool. Its adaptable design supports multiple positions for comfort whether you’re upright, face-down with a cooling breeze, or resting on your back in the sun.
When you’re on the move, it deflates to a palm-sized bundle in its attached carry pouch, weighing under 5 oz. This makes it easy to carry in a tote, backpack, or carry-on, so you can travel light without sacrificing neck support.
On the beach or by the pool, built-in airflow channels lift your head for breathing space and a cooling feel, helping you stay comfortable in warm weather. The pillow’s raised support pillars create a gentle lift, reducing neck strain while you soak up the sun or watch the waves roll in.
In practice, Ballast Pro aims to be a practical companion for people who value flexibility and comfort without being tied to one rigid position. The design emphasizes ease of use, quick setup, and reliable performance across travel, sun, and water alike. Possible benefits include improved neck support in varied lounging positions, a quicker transition from flight to beach to pool, and lightweight carry for casual trips. While individual outcomes may vary, the pillow’s features are built to adapt to your routine and environment without making overreaching promises.
Q: What makes Ballast Pro different from standard travel neck pillows?
A: It inflates to support multiple positions, resists water, offers cooling airflow, and uses a ballast pouch to stay put in windy spots.
Q: How can the ballast pouch enhance outdoor use?
A: Fill it with sand or small items to anchor the pillow on windy days; when empty, it becomes a soft cover or ice-pack holder.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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