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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The BCOZZY neck pillow features a patented double-support system designed to keep your head, neck, and chin in a natural position as you sit. The front loops form a soft chin-rest, while the narrower back helps prevent the head from tilting forward. On long flights, car rides, or extended sit-down moments, this design aims to reduce fatigue and make rest more comfortable without forcing you into a rigid posture.
What makes this pillow flexible is its three ergonomic positioning options. You can adjust it to your preferred angle and support, whether you’re in the aisle, middle, or window seat, or even during a quick nap on a train or bus. The setup lets you switch between a more upright feel and a gentler recline, helping you find a personal rhythm for resting while seated.
Two size options cover a range of neck sizes: Large fits up to 16 inches, and XL accommodates larger necks. The set includes the pillow and a handy carry bag, making it easy to tuck into a backpack or suitcase for travel.
From red-eye flights to long desk sessions, the pillow aims to support a comfortable posture while you rest or work. While results can vary by individual, the design focuses on offering adaptable support that travels well and cleans easily for repeated use on future trips.
Q: Is the BCOZZY travel neck pillow machine washable?
A: Yes—it's fully machine washable, and you don't need to remove a cover.
Q: What sizes are available?
A: Two sizes: Large up to 16 inches and XL for 16 inches and more.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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