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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Breez Max from Cielo Breez makes your mini-split, window, or portable air conditioner smarter without replacing your existing hardware. Connecting over a 2.4 GHz Wi‑Fi network, it works with an infrared remote to bring modern automation to rooms, homes, and small offices. Its auto-detection engine supports thousands of models, so you can set it up quickly and keep your comfort uninterrupted even if you switch units later.
At the core is Comfy Max, an AI-based feature designed to run your AC only when cooling or heating is truly needed. The result is a more natural temperature experience that avoids overcooling and overheating, while staying mindful of energy use. Breez Max also provides a true-thermostat feel through dedicated on-device controls and a responsive app, so you can adjust settings whether you’re at home or away.
Setting up Breez Max is designed to be DIY and forgiving. It detects many brands and models automatically, enabling rapid deployment for over 20,000 potential configurations. Schedule cooling for Home, Away, and Sleep routines, or create custom presets that adapt to your daily rhythm. If the internet goes down, your schedules keep running, so your space stays comfortable even during an outage.
Breez Max works with major ecosystems—Alexa, Google Assistant, Siri Shortcuts, Samsung SmartThings, IFTTT, and Cielo Linked—so you can orchestrate climate across devices. Designed with user-friendly setup and ongoing customer support, the product is backed by a team that answers most calls within minutes and provides guided assistance wherever needed. The device is positioned as an accessible upgrade that complements existing equipment while offering a path to smarter, more intentional cooling and heating.
For best results, place Breez Max within 6–12 feet of the AC unit and keep it in the line of sight. If any device doesn’t work out of the box, Cielo Customer Support is ready to help ensure compatibility with your particular model.
Q: What devices does Breez Max work with?
A: It connects to a 2.4 GHz Wi‑Fi network and controls IR-equipped mini-splits, windows, or portable ACs; auto-detection covers thousands of models.
Q: What features help me save energy and stay comfortable?
A: Comfy Max AI, geofencing, usage history, and scheduling optimize cooling; your space stays comfortable while aiming to reduce energy use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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