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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The CILI Lumbar Support Pillow is designed to accompany you through long work sessions, busy commutes, and cozy evenings at home. With a slim, ergonomic profile, it anchors to desks, sofas, and travel seats, offering targeted support where you sit the most. This back cushion blends warmth, subtle vibration, and thoughtful safety features to help you stay comfortable without compromising on space or style.
Two heating levels let you choose a gentle warmth or a warmer feel to suit cooler surroundings. You can feel soothing warmth within about 30 seconds, with the heat capable of reaching roughly 125°F for up to 10 minutes of continuous comfort. This setup is helpful for those chilly mornings at the desk or relaxed evenings on the couch.
Two compact motors deliver targeted vibration to the lower back, with three massage modes to suit your mood or need. The device emphasizes a focused, relaxing sensation without complex movements, suitable for a quick reset between tasks.
Engineered to support the natural curve of the spine, the cushion encourages proper posture while seated for extended periods. The compact form fits under the lumbar region, helping you maintain a comfortable seating posture without bulk.
Safety is built in with an auto shut-off and overheating protection, plus three heating timer options (1, 2, or 4 hours). A separate 15-minute vibration timer helps you tailor session lengths with ease.
Designed with adjustable straps, the pillow can be positioned on chairs, sofas, beds, or travel seats. It also makes a thoughtful gift for someone who spends time sitting at a desk or relaxing at home.
Q: What surfaces can the CILI Lumbar Support Pillow be used on?
A: It attaches securely to desks, office chairs, sofas, beds, and travel seats with adjustable straps.
Q: Does the pillow provide heat and vibration safely?
A: Heat offers timed options with auto shut-off; vibration has three modes and a 15-minute timer.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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