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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Experience a blend of cooling comfort and supportive plushness with a 3-inch profile that adapts as you move. The topper combines a cooling memory foam layer with a breathable bamboo viscose air layer to help maintain a comfortable sleeping surface throughout the night. It’s designed for real-world beds and real-life routines, delivering a welcoming softness without sacrificing support.
The substantial 1600 GSM fill provides slow, body-molding contouring that can help smooth out minor surface unevenness and create a more even feel across the top of the mattress. A secure deep pocket design wraps around mattresses from 8 to 21 inches thick, helping the topper stay put even during restless nights or when sharing a bed with a partner.
Key features are complemented by practical care and certifications. The topper is machine washable for easy maintenance, and its materials carry OEKO-TEX certification for safety and environmental responsibility. If you have questions, our team is ready to help ensure you have a comfortable setup from night one.
Ideal for hot sleepers who want a cooler surface, for partners sharing a bed who need a stable, non-slip topper, and for those seeking added cushioning on a mattress that’s a touch firm or uneven. While not a medical device, the topper can contribute to a more even feel and comfortable sleep surface as part of your nightly routine.
Careful care and thoughtful design help this topper maintain its loft and comfort over time, so you can enjoy a welcoming, refreshed sleep surface night after night.
Q: What mattress sizes does the DOWNCOOL 3-Inch King Topper fit?
A: It fits mattresses from 8 to 21 inches thick with a secure deep pocket design.
Q: Is this topper machine washable and safe to use?
A: Yes, it is machine washable in cold water and tumble dried on low; OEKO-TEX certified materials add safety.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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