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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Designed to cradle you in cloud-soft comfort, this full body pillow combines a feather-light microfiber fill with a breathable, skin-friendly cover. The calming sage green shade adds a serene touch to any sleep space, while the 20 by 54 inch size provides generous support from head to toe. This is more than a pillow; it’s a versatile companion for rest, relaxation, and everyday moments of comfort.
The pillow uses a soft, medium-density microfiber fill that offers gentle, even support without feeling flat. The envelope closure on the pillowcase keeps the surface smooth and skin-friendly, avoiding the pinch and bulk sometimes caused by zippers.
In a larger bed or shared sleep space, this long pillow can function as a dedicated body support, a comfort bolster for lounging, or a cozy companion for reading and streaming from bed.
Calming sage green adds a serene look to any bedroom. The product ships as a complete set with a straightforward care routine and a commitment to customer satisfaction, including responsive support should you have questions or need help.
While results may vary, users often notice a more relaxed bedtime routine thanks to soft texture, breathable materials, and versatile use cases. This pillow aims to support comfort, without making guarantees about outcomes.
Q: What does the DOWNCOOL Luxury Full Body Pillow set include?
A: Each order includes one pillow insert and one microfiber pillowcase, ready to use.
Q: Is the cover easy to clean?
A: Yes, both the pillow and cover are machine washable; tumble dry on low.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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