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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Meet the Dyson V11 Cordless Vacuum, designed for homes with pets and busy schedules. An LCD screen counts down run time to the second, while you toggle between power modes and monitor maintenance alerts. The Motorbar cleaner head dives into carpets and glides across hard floors, with hair removal vanes that clear long hair and pet hair from the brush bar as you clean.
Transforming into a handheld vacuum is seamless, letting you tackle high shelves, stairs, cars, and upholstery with one click. The Hair screw tool features a conical brush bar crafted to refresh upholstery and pet beds without snagging fibers, making quick refreshes easier than ever. The V11 also includes advanced whole-machine filtration that traps fine particles and expels cleaner air, contributing to a fresher feel as you clean. Built from strong, lightweight materials, it is designed for durability and daily use, backed by a 2-year warranty and lifetime Dyson support. You can register your machine on the MyDyson app for guided maintenance and personalized support.
The filtration system captures a high percentage of fine particles and expels cleaner air, contributing to a fresher cleaning experience. The durable, lightweight design supports longer cleaning sessions with reduced fatigue. The package includes four Dyson-engineered accessories to cover high, low, and in-between cleaning tasks. For ongoing support, register in the MyDyson app to access guided maintenance and personalized tips, backed by a two-year warranty and lifetime Dyson assistance.
Q: What power modes does the Dyson V11 offer and how do they help?
A: Auto, Eco, and Boost modes balance power and run time for everyday tasks and targeted cleaning.
Q: Does the Dyson V11 convert to a handheld vacuum and what attachments are included?
A: Yes, it converts to handheld for stairs, cars, and upholstery; includes a four-piece accessory kit for versatile cleaning.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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