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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Refresh your living spaces with the HITO 16x16 pillow inserts in a convenient set of two. Each insert pairs a clean, 100% cotton cover with a down-alternative fill designed for balanced comfort. The crisp white finish adds a versatile, breathable backdrop to sofas, chairs, and beds, making it easy to swap looks without changing the core support you enjoy.
These inserts are crafted to feel thoughtfully substantial yet inviting, so you’ll notice a steady loft that stays even with regular use. They’re an accessible, low-maintenance upgrade for lounging areas, guest rooms, or a cozy reading nook, offering a reliable surface you can lean into or curl around as you relax.
Each pillow insert measures 16 by 16 inches and features Ultra Slim 2D Polyester Fiber Fill. This composition aims for a good balance of firmness and softness, delivering a smooth surface and steady support without excessive compression.
Designed to stay full and fluffy, these inserts resist flattening over time. They’re versatile for sofa, chair, bed, and even outdoor-inspired setups, giving you options to refresh spaces as your needs evolve.
Care is straightforward: the cotton cover is comfortable and safe for everyday use. The inserts are machine washable with a mild detergent and tumble dry on low, helping maintain softness and durability over time.
With a clean white aesthetic, these pillow inserts offer a timeless look that blends with a wide range of decors. They’re easy to mix, match, and layer with other cushions to create inviting, comfortable seating or sleeping nooks.
Q: What size are the HITO pillow inserts and how many come in the set?
A: Each insert is 16x16 inches, and the set includes two pillow inserts.
Q: What is the cover material and how should I care for the inserts?
A: The cover is 100% cotton. Inquiries: machine wash with mild detergent and tumble dry on low.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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