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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Hongkee delivers a pair of 16x20 frames in a distressed white wood finish that adds warmth and character to living rooms, hallways, or home offices. Built from durable MDF, these frames offer a substantial, real-wood look without the weight, while the HD plexiglass keeps pictures clear and protected from dust and accidental contact. The result is a tasteful, low-maintenance display that can elevate everyday memories or artwork.
Designed for flexibility, each frame helps you showcase different photo sizes. The outer dimensions measure 17.7 x 21.7 x 0.7 inches, and the frame can hold a 16x20 print without a mat or an 11x14 print with a mat. The mat openings are purposefully slightly smaller than the photo to keep prints steady and centered, so you don’t have to fuss with alignment every time you change an image.
The dual-size capability makes this set ideal for photo galleries, diplomas, or certificates that you want to display with a clean, cohesive look. With a single purchase, you get two frames that work in tandem on a wall or as a pair on a shelf, offering visual balance and flexible styling opportunities.
Packaging is designed with care to protect the corners and surface during shipping, and the frames arrive ready to pair with your favorite photos or documents. They also make thoughtful gifts for milestones like graduations, weddings, or anniversaries, offering a stylish, ready-to-present presentation.
In practice, these frames lend themselves to everyday rituals—displaying a beloved family portrait in the bedroom, a landscape print in the living room, or a diploma in a home study. The rustic texture and clean lines invite attention without overpowering the artwork, creating a refined backdrop that lets your images speak for themselves. While not a guarantee of any outcome, the setup offers a reliable, stylish way to refresh your space with memories you care about.
Q: What photo sizes do the Hongkee 16x20 frames fit?
A: Fits 16x20 without a mat, and 11x14 with a mat; mat openings are slightly smaller to hold prints securely.
Q: Can these frames be mounted vertically and horizontally?
A: Yes, they support vertical and horizontal wall mounting, with safe packaging and two frames per set.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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