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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The ILIFE A12 Pro combines smart navigation, powerful suction, and a built-in self-emptying station to deliver hands-free cleaning for busy homes. This robot vacuum and mop duo is designed to cover hard floors and carpets with minimal daily fuss, so you can focus on what matters most.
Smart mapping meets practical cleaning — Precision LiDAR navigation and a SLAM-based mapping system create accurate room layouts and optimized routes. The A12 Pro adapts to furniture and room shapes, helping you achieve thorough cleaning without repeated passes.
App and voice-enabled control — The ILIFEClean app lets you tailor your clean with no-go zones, virtual walls, and scheduled runs. Voice control with Alexa and Google Assistant adds convenient hands-free operation, while a standard remote gives quick access to controls.
3-in-1 efficiency — Vacuuming and mopping happen in one pass thanks to a dual-function water tank and dustbin. This integrated approach can cut cleaning time by a noticeable margin, especially in homes with mixed floors.
In everyday use, you’ll notice the A12 Pro’s quiet-to-strong suction modes, responsive mapping, and convenient control options as you tackle pet hair, dust, and daily spills. While outcomes vary by home layout and usage, the system is designed to offer flexible, scenario-based cleaning options that fit your routine.
Q: What networks and smart home integrations does the ILIFE A12 Pro support?
A: Supports 2.4 GHz WiFi; works with ILIFEClean app, Alexa, and Google Assistant.
Q: What cleaning modes and capabilities does the A12 Pro offer?
A: Four suction modes plus 3-in-1 vacuuming and mopping for flexible cleaning across surfaces.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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