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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Upgrade your Eye-Vac and NeoVac Elite setup with the iSingo HEPA Pre-Motor Filter 2-pack. Specifically designed to fit Eye-Vac Home, Pro, Pet, Air, and Plus, as well as the NeoVac Elite Touchless models, this replacement part helps you maintain steady airflow and consistent filtration. The EV-PMF model number is your quick reference for a precise fit, and the 2-pack provides a ready-to-use backup to minimize downtime during busy cleaning days.
In real-world use, these filters empower households with pets, children, or high-traffic living spaces to maintain cleaner floors and improved air paths between filter changes. Although not a guarantee, regular replacement can contribute to steadier suction and less downtime caused by buildup inside the filter housing.
With this replacement pair, you’re prepared for ongoing maintenance and continued operation of your Eye-Vac or NeoVac Elite system, helping you keep your space tidy and refreshed.
Q: What EyeVac models is the iSingo PMF 2-pack compatible with?
A: Compatible with Eye-Vac Home, Pro, Pet, Air, Plus, and NeoVac Elite Touchless models.
Q: How should I care for the iSingo PMF filters?
A: Clean with the included brush, wash with mild soap and water, then air dry fully before reuse.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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