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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Meet the LOFE Adjustable Memory Foam Pillow, a versatile neck support designed to adapt to different sleep styles. Its core is a medium‑firm memory foam certified by CertiPUR‑US, chosen for stable, durable support. The pillow ships with four foam layers, letting you build from a slim 1.2 in profile up to a fuller 4.8 in height. This enables you to explore a tailored position that may feel more natural for your neck and upper back throughout the night.
Adjusting height is simple: stack or remove layers to reach your preferred elevation. Height options include 1.2 in, 2.4 in, 3.6 in, and 4.8 in. The standard size (23.6 x 14.2 in) fits most pillowcases, making it easy to pair with your existing bedding. If you sleep on your stomach and want a flatter profile, you can remove layers and even share extra layers with a partner who has a similar sleep style.
The pillow uses a medium‑firm CertiPUR‑US memory foam core designed to provide steady support for the head and neck. Unlike softer fills, it aims to maintain a consistent surface without sinking excessively, which may help you stay in a comfortable alignment across side, back, and stomach sleeping positions. The result is a dependable feel that adapts as you change positions during the night.
The pillow includes a removable, machine-washable cover made from a soft blend (60% polyester, 40% rayon derived from bamboo). It is breathable and hypoallergenic, helping moisture wick away so you can feel comfortable throughout the night. Ventilation holes in the core promote air flow to help avoid excess heat buildup, contributing to a cooler-night feel.
Softness and feel of memory foam can be influenced by room temperature. For ideal softness, consider keeping the pillow in a room around 15–20 degrees Celsius for a while after unpacking. If you ever notice an initial foamy scent, it is normal and should fade after airing out or washing the cover. If you want a different feel, you can explore additional foam layers available in store.
This pillow is suitable for various sleepers who want a customizable height without compromising support. It can be tailored for side sleepers needing solid neck support, back sleepers seeking a balanced elevation, or stomach sleepers preferring a flatter profile. The adjustable design makes it possible to experiment with height until you find what feels right for you.
Q: What makes LOFE Adjustable Memory Foam Pillow different?
A: Four-layer height customization, CertiPUR-US memory foam, and a breathable cover offer flexible support for different sleep positions.
Q: How should I care for the LOFE pillow?
A: Use the removable cover, air the foam if odor persists, and keep the pillow at room temperature for best softness.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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