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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Experience personalized comfort with the Nectar Tri-Comfort Cooling King Pillow. Built around patented ComforZip technology, it offers three firmness levels—soft, medium, or firm—so you can tailor support to your sleep style. The pillow blends fresh memory foam clusters with a microfiber down alternative to provide contouring, pressure relief, and a restful feel, while the cooling cover wicks away heat to boost breathability during the night.
The ComforZip system is designed for flexible setup. Adjust firmness by using the gusset zippers: zip both sides for a supportive, firmer feel; unzip one side for a balanced medium; or unzip both sides for a softer sensation. This versatility can help you explore how different feels align with your neck and spine comfort.
The signature cooling cover is designed to feel cool to the touch and work with the pillow’s construction to maintain airflow. Combined with the breathable design, it aims to promote a fresh, relaxed night’s rest without adding bulk or heat buildup.
A thoughtful layering of plush memory foam pieces with microfiber down alternative delivers a contouring feel that can adapt to your sleeping position. The result is a foundation that supports natural neck alignment while staying comfortable through the night.
To tailor firmness, experiment with the gusset zippers. For firmer support, zip both sides; for medium, unzip one side; for soft, unzip both. Pair this with your preferred sleep position to discover a feel that suits you best.
Note: This pillow is designed to offer customizable support and cooling comfort as you sleep; individual results may vary with sleep posture and environment.
Q: How do I adjust the Nectar Tri-Comfort pillow's firmness?
A: Use the ComforZip gusset zippers: unzip both sides for soft, unzip one side for medium, or zip both for firm support.
Q: Is the pillow cooling and breathable?
A: Yes, the cooling cover wicks heat and the open-side gussets promote airflow for a cooler rest.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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