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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Meet Neugo steam mop, a 1200 W cleaning companion that uses only water to lift grime and grease. The unit reaches up to 230°F steam, helping loosen stubborn residue from vinyl, laminate, tile, and sealed hardwood. For best results on hard floors, remove the carpet glider before mopping.
Designed for real life cleaning, the system combines a detachable handheld setup with a full range of accessories. The handheld mode makes every corner reachable, from kitchen backsplashes to grout lines and shower tracks, to wringing out the most challenging spots on toys and furniture surfaces.
Included 10 attachments expand the reach of a single device. You can switch from broad sweeping with a large round brush to detail work with an angle nozzle, or tackle delicate fabrics with the small cloth and adaptor. The window tool helps with glass and mirrors without streaks. Each kit also includes two soft pads to begin cleaning and drying in quick sequence.
The steam mode is adjustable to fit the cleaning need. Min mode for delicate floors, Medium for everyday cleaning, and Max for stubborn grime and stains. The height adjustable handle and swivel head reduce bending and improve maneuverability around furniture.
The 23 ft ultra long cord covers large rooms without frequent unplugging. A removable 15.2 oz water tank keeps you cleaning longer between refills, and the self standing design makes storage simple when not in use. Lightweight and easy to maneuver, the Neugo steam mop is built to reduce strain during extended cleaning sessions while delivering clean, dry floors ready for immediate use.
Q: What surfaces can Neugo Steam Mop clean?
A: It cleans vinyl, laminate, tile, and carpet with adjustable steam and included attachments.
Q: How long is the cord and tank capacity?
A: The 23 ft cord and removable 15.2 oz tank support extended cleaning sessions.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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