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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Elevate your space with the NOVAROOT 5 ft artificial palm tree, a striking centerpiece that blends tropical realism with maintenance-free care. The double-trunk silhouette, hundreds of lifelike fronds, and textured trunks echo the charm of a real palm. A compact planter is included to fit into most decorative pots, making it simple to customize the look as soon as you unbox it.
From the moment you unpack it, youβll notice the attention to detail in the crown and fronds. The multi-trunk profile adds depth to corners, foyers, and covered patios, while bendable branches let you angle each leaf for your preferred stance. Whether you want a tall indoor statement or a tropical accent for a patio, this palm adapts to your space.
Setup is quick: connect the lightweight pieces and youβre ready to go. There is no watering, sun exposure, or pruning required. A simple dusting keeps the leaves looking fresh and vibrant all year long.
Perfect for living rooms, offices, or covered patios, this palm adapts to a range of environments. Dress it with the included lights for seasonal celebrations or keep it as a year-round tropical focal point. It also makes a thoughtful housewarming or birthday gift that keeps on giving.
NOVAROOT backs craftsmanship with a three-year quality warranty and responsive support. If a component needs replacement, the policy aims to help within 24 hours, so you can enjoy the look with confidence.
Note that the lights run on three AA batteries, which are not included, and the lights are not pre-lit. This item ships with the planter and all components needed to assemble your tropical display.
Q: Is this palm tree suitable for outdoor use?
A: Yes, it is suitable for covered patios and interiors, offering tropical decor without daily upkeep.
Q: What maintenance is required?
A: No watering or sunlight needed; simply dust occasionally to maintain its lifelike appearance.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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