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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
For those who prefer sleeping on their side, the Novilla Tencel Side Sleeper Pillow blends thoughtful engineering with skin-friendly comfort. The curved crescent shape cradles the head, neck, and shoulders, while a plush memory foam and microfiber blend adapts to your movements. Wrapped in a silk-like Tencel cover, this pillow invites a gentle touch against skin and hair, helping you feel ready to start the night anew.
The 3D curved crescent follows your natural curves, reducing gaps and helping keep your spine in a relaxed line. The 80/20 blend of memory foam and 9D microfiber delivers responsive lift without flattening, and you can adjust the filling amount to customize height to your shoulder width and sleeping style. Try a softer feel or a firmer feel to find your preferred balance.
The natural Tencel fiber surface is silky against the face and hair, while moisture-wicking and breathable properties help maintain a fresh feel across the night. The wraparound 360° mesh enhances air movement, supporting a cooler sleeping zone without compromising shape or support.
The pillow blends memory foam with 9D microfiber in an 80:20 ratio, delivering a plush yet supportive feel. You can adjust the amount of filling to tailor height, and the pillow is 100% customizable to your specific shoulder width. A high-end linen-style storage bag keeps your extra foam neatly stored, making this a premium sleep upgrade that fits into modern bedrooms.
In everyday settings, side sleepers with broader shoulders can enjoy a tailored height that supports alignment. The pillow’s design also appeals to those who prioritize skin comfort and cool nights, and its premium look makes it a thoughtful gift for someone seeking a refined sleep upgrade.
Notes: This product highlights several notable benefits from the data, including curvature for contouring, skin-friendly fabric, adjustable fill, and breathability. Benefits are presented as possibilities to explore according to your preferences, rather than guarantees.
Q: How can I adjust the pillow height?
A: Open the zipper and add or remove memory foam and microfiber to customize height.
Q: What keeps the pillow cool and skin-friendly?
A: Natural Tencel fabric wicks moisture and the 360° mesh design enhances airflow.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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