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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
When you’re outdoors or on the move, a compact, capable fan can redefine comfort. The ONLYNEW Dual Head Portable Fan blends cooling power with practical features, ideal for camping, office desks, travel days, and remote work sites. Its dual heads work in concert to push air where you need it most, creating a flexible, mobile cooling environment.
The large 20000mAh battery delivers extended cooling across spaces, while the USB‑C port serves as a practical power bank for devices during outings or outages.
The included remote manages speed, airflow angles, and lighting. Timer options of 2H, 4H, 6H, and 8H tailor sessions to your plan; a simple display keeps you informed. (Note: remove the insulation strip from the remote before first use.)
ONLYNEW offers responsive assistance if you encounter issues. Reach out for guidance and we’ll help you find a solution.
Q: What powering options does the ONLYNEW Dual Head Portable Fan offer?
A: It operates on a built-in 20000mAh battery and provides USB-C output to charge devices.
Q: Can I control the fan remotely and set a timer?
A: Yes. The remote controls speed, oscillation, lighting, and timer options (2H/4H/6H/8H) with a display.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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