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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Introducing the Pillowflex Synthetic Down Pillow Insert in a classic 12x18 inch size. This down-alternative fill delivers a plush, airy loft that mimics the feel of real down while remaining light and easy to handle. Ideal for decorative shams, cushions, lumbar supports, and travel setups, it brings a luxurious look without the weight.
Designed for versatility, this insert works with a wide range of pillow covers—Pillowflex offers 60+ sizes to fit numerous configurations. For best results, inserts should be larger than shams to achieve a full, polished look. The 12x18 insert is recommended for use in 12x16, 11x17, or 12x18 shams to help maintain a balanced silhouette.
The ultra-soft fill sits inside a durable poly-cotton blend shell that feels smooth to the touch and keeps its shape over time. The overall effect is a full, refined look with a down-like density that remains buoyant without heaviness.
From living room sofas to bedroom accents, this insert supports a range of needs. It adds soft, springy comfort to decorative shams, provides gentle back support in lumbar cushions, and stays fluffy for travel pillows or neck support on the go.
Care guidance is typically label-driven. This insert emphasizes low-maintenance living with a durable shell and resilient, soft fill that remains comfortable with regular fluffing and rotation.
Note: Benefits described are possibilities based on design and materials. Actual results may vary with use and environment.
Q: What size is the Pillowflex Synthetic Down Pillow Insert?
A: This 12x18 inch insert fits 12x16, 11x17, and 12x18 shams; measure corners for a full look.
Q: Is this pillow insert safe for allergy-sensitive spaces?
A: The insert is allergy-free, odorless, lint-free and dust-free; it is cruelty-free and made without flame retardants.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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