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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Meet the Pillowflex Synthetic Down Pillow Insert, a generous 12x24 inch form designed to elevate shams and decorative cushions. The fill delivers a light, airy loft with a down-like feel, while the shell blends durable polyester and cotton for a refined, smooth touch. This insert is crafted to complement a wide range of covers and rooms, from living rooms to bedrooms.
Size matters when aiming for a polished silhouette. Measure corner-to-corner of your sham and pull taut along the outer edges. This 12x24 insert is commonly paired with 12x22, 11x23, or 12x24 shams. For a fuller, airier edge, select an insert that is slightly larger than the cover.
The synthetic down alternative delivers a plush, cloud-like feel without real down. The exterior shell, a blend of polyester and cotton, provides a smooth, durable surface that maintains shape through daily use.
Designed with spaces in mind, these inserts are odorless, lint-free, and cruelty-free. They are made without flame-retardants, offering a practical option for comfort-focused rooms without harsh additives.
Produced in Palmetto, Georgia, this insert pairs responsibly sourced fiber with a durable poly-cotton shell. The result is a pillow form that combines comfort with everyday resilience and a premium look.
Refresh a sofa, add a polished layer to a bed, or create lumbar support for reading chairs. The insert travels easily for hotel stays or guest rooms, delivering a cozy, well-styled feel wherever you lay your head.
Note: This description highlights design-friendly benefits and practical use cases. Individual results may vary, and this description does not promise specific outcomes.
Q: What size is the Pillowflex insert and will it fit my sham?
A: The insert is 12x24 inches; for a full look, measure your sham corners and choose an insert slightly larger than the cover.
Q: Is the Pillowflex insert allergy-friendly?
A: Yes. The synthetic down fill is designed to be allergy-friendly, odorless, and lint-free, with a soft, plush feel.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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