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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Discover the Pillowflex Synthetic Down Pillow Insert, designed to deliver plush, cloud-like comfort without the upkeep of traditional down. Sized at 14x20 inches, it helps create a full, luxurious silhouette in a wide range of shams and decorative cushions.
The interior features a dense, fluffy blend that mimics the comforting heft of down, while the outer shell combines polyester and cotton for durability. Crafted in Palmetto, Georgia, this insert uses sustainably sourced fiber and a sturdy poly-cotton shell to balance comfort and resilience.
Inserts should be slightly larger than shams to achieve a crisp, full appearance. For example, a 14x20 sham can be paired with a 14x20 insert for a balanced look, while some 14x18, 13x19, or 14x20 shams benefit from a similar approach.
With Pillowflex, you get a comfort-focused insert that aligns with practical decorating needs. The possibilities include a softer surface, a fuller look, and a welcoming vibe, all without promising guaranteed results.
Q: What size should I choose for a 14x20 sham?
A: For a 14x20 sham, use a 14x20 insert or a slightly larger size for a fuller look.
Q: Are Pillowflex inserts safe for sensitive sleepers?
A: Yes. The inserts are odorless, lint-free, and flame-retardant-free, designed for a comfortable, low-maintenance setup.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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