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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Experience a plush, down-like feel without animal materials. The Pillowflex 16x16 pillow insert is designed to create a full, inviting silhouette in decorative shams, throw pillows, and cushions. Its lightweight, responsive fill gives a luxurious look that enhances any living space, while the outer shell combines durability with a smooth touch for everyday use.
The shell blends a soft polyester and cotton mix for a gentle touch that still resists wear. The synthetic down-alternative fill offers a light, responsive loft that mimics the feel of traditional down, while remaining easy to care for. This combination aims to deliver a plush aesthetic with practical, everyday usability.
For a full, balanced look, measure your sham corners and choose inserts that are slightly larger than the opening. The 16x16 insert works well with a 15x15 sham, giving added depth on beds, sofas, and chairs. Use this insert to pair with patterned or solid covers for a cohesive color story, whether you’re decorating a cozy living room or a serene bedroom nook.
Practical scenarios include upgrading a sofa with a mix of shams and throws, creating a welcoming bed setup, or refreshing a guest room with a consistent, plush aesthetic. The lightweight fill maintains shape through daily use, while the odorless composition helps the space feel clean and inviting.
Fluff the insert regularly to restore loft. Spot-clean the shell as needed and air-dry thoroughly. With proper care, the Pillowflex insert can maintain its plush appearance across seasons and styling changes.
Q: What size is the Pillowflex Synthetic Down Pillow Insert?
A: The insert measures 16x16 inches and pairs well with 15x15 inch shams for a full, balanced look.
Q: What makes Pillowflex inserts suitable for decorative pillows?
A: Ultra-soft, down-alternative fill delivers a plush feel, with an allergy-free, odorless shell designed for repeated use across shams and cushions.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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