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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The Pillowflex 16x24 pillow insert combines a down-like, synthetic fill with a durable poly-cotton shell to deliver a soft, plush feel and a full, refined look. It’s designed to work across a wide range of decorative and functional pillow covers, helping you refresh spaces with ease—from sofa accents to bed shams.
With thoughtful sizing and versatile construction, this insert is crafted to support a polished appearance in daily use. It’s not about a guaranteed outcome, but about the possibilities a well-filled cover can offer: a cozy touch for movie nights, a crisp display for guests, or a comforting lumbar shape for reading sessions. Use it to experiment with different pillow arrangements and room vibes to see what suits your space best.
Produced in Palmetto, Georgia, this insert reflects American craftsmanship. The pillow’s shell combines sustainability with durability, designed to accompany your décor over time.
Note: While the insert offers a plush, upscale look, results depend on your chosen cover, filling, and room lighting. Consider it a starting point for creating the mood you want in living spaces, bedrooms, or seating areas.
Q: What size is the Pillowflex 16x24 pillow insert designed for?
A: Designed to fit 16x22, 15x23, and 16x24 inch shams for a full, refined look.
Q: Is this insert suitable for allergy-conscious shoppers?
A: Yes. It features an odorless, lint-free fill and a durable shell without flame-retardants.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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