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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The Pillowflex Synthetic Down Pillow Insert is a 16x38 inch form designed to elevate the look and feel of your shams and decorative pillows. For a truly full, tailored appearance, measure the corner-to-corner of your sham and select an insert that’s slightly larger to tuck neatly along the edges. This approach helps you achieve a polished, hotel-like finish without sacrificing comfort.
ULTRA-SOFT DOWN-ALTERNATIVE FILL offers a cushiony loft that mimics the feel of traditional down while staying cozy and lightweight. The premium blend creates a smooth, inviting surface that remains comfortable for hours of lounging, reading, or relaxing on the sofa or bed.
VERSATILITY ACROSS MANY LOOKS and SIZES: Pillowflex offers 60+ sizes, so you can pair this insert with a variety of pillow covers—from decorative shams to lumbar cushions and travel pillows. The 16x38 insert is ideal for 16x36, 15x37, or 16x38 inch shams, helping you achieve a balanced silhouette.
ALLERGY-FRIENDLY AND SAFE MATERIALS: Enjoy a cuddly, odorless, lint-free, and dust-free experience. The fill is cruelty-free and produced without flame-retardants, contributing to a clean, breathable feel in any room.
CRAFTED FOR DURABILITY: The insert features a heavyweight, fluffy texture that holds its shape, backed by a high-quality blend of polyester and cotton in the shell. This combination provides a soft touch with lasting loft and resilience, so your pillow looks inviting over time.
MADE IN THE USA: Proudly crafted in Palmetto, Georgia, this pillow form reflects domestic manufacturing standards and dependable quality. The sustainable fiber blend and poly-cotton shell are designed for everyday use in living rooms, bedrooms, and guest spaces.
CARE-FRIENDLY DESIGN: Simple fluffing helps restore loft after use, while the durable shell supports regular plumping and easy care in between washes. The result is a pillow insert that stays comfortable and visually appealing with minimal effort.
Q: What size is the Pillowflex Synthetic Down Pillow Insert?
A: The insert measures 16x38 inches and fits 16x36, 15x37, or 16x38 shams for a fuller look.
Q: What makes this pillow insert suitable for daily use?
A: It uses ultra-soft down-alternative fill with a durable poly-cotton shell for lasting comfort and shape.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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