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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Elevate your nightly routine with Piwaal’s 4-pack of standard-size luxury hotel pillows. Crafted to feel inviting from the moment you lie down, these pillows blend premium fabric with practical design to support your preferences without compromising on comfort.
The pillow shell uses 100% polyester fabric that feels soft to the touch, is breathable, and gentle on skin. The result is a premium surface that adds a touch of luxury to your sleep space while helping regulate comfort through the night.
The filling is 100% polyester microfiber, chosen for resilience and the ability to hold shape. This combination provides uniform neck and head support while maintaining a cushioned, plush feel. The microfiber blend contributes to a softer touch without compromising structure.
Designed for back, side, and stomach sleepers, these pillows fit standard cases and bedding while delivering durable performance for everyday use. They also make a thoughtful gift for friends and family who value everyday luxury.
The pillow is vacuum packed for efficient shipping. After opening, tap lightly to help it regain fullness, then allow up to 24 hours for the loft to fully develop. This simple setup helps you enjoy comfortable support quicker.
Q: What makes Piwaal pillows suitable for all sleep positions?
A: The pillows combine a resilient microfiber fill with a responsive shell to support back, side, and stomach sleepers.
Q: How should I care for Piwaal pillows after unpacking?
A: Tap and fluff the pillows, then wait up to 24 hours for full loft and shape recovery.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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