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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Polovo's Cervical Neck Pillow blends ergonomic design with responsive memory foam to cradle your head and neck as you drift into rest. It follows the body's natural curve, supporting alignment while remaining soft and comfortable. The result is a sleep surface that feels soothing from the moment you lie down and adaptively supports you through the night.
With two height options and a thoughtful size, this pillow is intended to suit a variety of sleep styles—side, back, stomach, or mixed positions—while the memory foam slowly rebounds to maintain consistent support. The goal is to help you wake feeling calmer and more refreshed, without promising a guaranteed outcome.
Crafted with safety and durability in mind, the pillow uses CertiPUR-US and Oeko-Tex certified memory foam for a comfortable, low-stress sleep surface. A light aroma after transit is normal and may dissipate after airing out for a few days. The pillow is intended for everyday use and is not a medical device. If you have sleep concerns, consult a professional.
The Polovo cervical pillow can be a thoughtful gift for a wide range of users—whether at home, in a dorm, or while traveling. If you have questions or are not satisfied for any reason, reach out to the brand for assistance and support.
Q: Is this pillow suitable for different sleep positions?
A: Yes. It offers two height options and suits side, back, stomach, and low-pillow sleepers.
Q: Should I expect any odor after opening?
A: The memory foam may have a light scent initially; airing out 3–5 days is recommended.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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