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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Designed for hot sleepers, the QUTOOL double-sided cooling pillow creates a consistently refreshed sleep surface with two cooling sides. Each side uses cooling silky ice fabric (Q-Max > 0.5) to sensibly respond to body heat, helping dampness and warmth settle as you drift off. A spontaneous 2°C temperature shift is reported by the fabric and material blend, contributing to a calmer, more comfortable night’s routine without requiring extra gadgets.
Move naturally between sides that adapt to your movements. The pillow features 360° cooling coverage and a soft yet supportive gel shredded memory foam blend that cushions the head and neck while maintaining shape over time. This combination aims to deliver a balanced sleep surface for various positions.
Height and firmness are adjustable to fit your unique sleep style. Simply add or remove shredded memory foam filling to reach the perfect loft for back, side, or stomach sleeping positions. A bonus 200 g of extra filling is included for personalized comfort.
Produced in an OEKO-TEX Standard Certified facility with fresh, non-recycled fill materials, this pillow emphasizes safety and quality. The removable pillowcase enables quick cleaning, helping maintain freshness with minimal effort. Visual variations in inner fill color may occur from batch to batch, but they do not affect performance or comfort.
For the coolest sleep experience, pair the pillow with a cooling blanket in a comfortably cool room. To preserve the cooling effect, avoid heavy fabric pillowcases; consider satin or silk for protection and a smoother surface. If you’re curious about color variation, inner fill color may vary by batch without impacting performance.
Q: What makes the QUTOOL double-sided pillow different?
A: It offers 360° cooling surfaces, cooling fabric, and a gel memory foam blend that adapts to your body shape for personalized comfort.
Q: Is the pillow easy to clean and customize?
A: Yes. The pillowcase is removable and machine-washable, and extra 200 g filling allows loft and firmness customization.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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