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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The roborock Q7 M5 Robot Vacuum and Mop Combo brings a thoughtful blend of strength and finesse to everyday cleaning. It delivers up to 10,000 Pa HyperForce suction to lift dust, pet hair, and debris from carpets, tiles, and hard floors, helping you reach deeply embedded particles without repeated passes. Use the app to switch between modes that fit your daily schedule, whether you need a quick pick-up or a more thorough deep clean.
In homes with pets or long hair, fewer tangles mean less manual fiddling and more consistent cleaning results. The Q7 M5 is designed to be pet-friendly, maintaining a cleaner living space with less effort from you.
The app-controlled water tank offers three adjustable flow levels, letting you tailor mopping intensity for wood, tile, or stubborn kitchen stains. The detachable mop works in tandem with vacuuming, capturing fine dirt that might escape vacuum-only cleaning, making it suitable for daily upkeep and occasional deep cleans.
For real-life use, imagine a family kitchen after cooking or a living room with pet fur and dust. You can set a cleaning plan that sweeps and mops in one pass, reducing the need for multiple passes and saving time without compromising cleanliness.
Roborock’s LiDAR navigation quickly scans your home and builds precise maps in seconds. Visualize the layout in the app, adjust furniture and flooring materials, and create no-go zones or restricted areas to keep the robot on track. This intelligent routing helps you clean efficiently, even in multi-room layouts or irregular floor plans.
With longer runtimes and ample capacity, the Q7 M5 can cover larger spaces on a single charge, making it a practical choice for busy households that value convenience and consistency.
The combined 400ml dustbin and 270ml water tank support extended cleaning sessions, delivering up to 150 minutes of mop-only runtime to cover substantial areas. At a whisper-quiet 60 dB during mopping, it keeps your home peaceful while it cleans. Control is straightforward via the Roborock app, and voice commands add another layer of convenience for scheduling, suction adjustment, and set-no-go zones.
While performance is impressive, keep in mind that actual results depend on your home’s layout, flooring materials, and cleaning behavior. These features are designed to offer possibilities that may fit your needs, rather than guarantees.
Q: Does the roborock Q7 M5 support mapping and room-specific cleaning?
A: Yes. LiDAR navigation maps your home and lets you customize zones, schedules, and no-go areas in the app.
Q: What makes the Q7 M5 suitable for pet owners?
A: Dual anti-tangle brushes reduce hair wrap, while strong suction and mopping tackle pet hair on carpets and floors.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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