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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Bring a touch of hotel-grade comfort home with the Serta Hotel Collection pillows. These Queen-size pillows offer a balanced soft-to-medium feel designed to adapt to multiple sleeping styles, from back to side to stomach sleepers. The generous fill blends goose feather fiber with a hint of goose down fiber, delivering a plush surface that still supports head and neck alignment through the night.
The soft outer fabric protects the premium fill while remaining gentle on the skin. Cotton’s breathability supports cooler, more comfortable nights, helping you wake refreshed. The goose feather fiber and down blend is crafted to feel inviting yet substantial enough to keep its shape.
These pillows are designed to be durable and comfortable over time. The blend and 100% cotton cover work together to deliver a cozy, breathable sleeping surface that can maintain its inviting feel for years, provided proper care is observed.
Q: Which sleeping positions can benefit from the Serta Hotel Collection pillows?
A: Designed for back, side, and stomach sleepers with a balanced soft-to-medium loft.
Q: How should I refresh loft if the pillow flattens over time?
A: Fluff by hand and sun-dry for 2–3 hours; allow about 72 hours for full loft to recover.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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