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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Meet the Shark Matrix Clean, a versatile 2-in-1 robot vacuum and mop designed to tackle daily messes across carpets, rugs, and hard floors. Matrix Clean technology guides the robot in a precise grid pattern, helping to cover more area in fewer passes and deliver a deeper, more thorough clean than many standard robotic vacuums. This model excels in homes with varied surfaces, effectively lifting dirt, debris, and pet hair while simultaneously mopping for a polished finish on hardwood, tile, and other hard floors. Its edge-aware design uses targeted airflow to pull debris from corners and edges into the cleaning path for more complete results.
The built-in self-emptying base is bagless and holds up to 60 days of debris, reducing the need for frequent maintenance and enabling hands-free cleaning. When you’re ready, start, stop, or schedule cleans from the SharkClean app, or use voice commands with Alexa or Google Assistant for a hands-free experience. The Matrix Clean is designed to adapt to busy homes with pets or high-traffic areas, delivering consistent performance across surfaces while keeping your living spaces fresher between chores.
Designed to handle pet hair and daily messes, this model combines robust suction, a self-cleaning brushroll, and a self-empty base to minimize manual upkeep. The recharge-and-resume feature provides uninterrupted cleaning by returning to the dock, topping up power, and continuing where it left off. The mapping system adapts to living spaces and office layouts, even in dim lighting, helping you manage multiple rooms with confidence.
Included in the box are the Shark AI Robot, XL Self-Empty Base, 1 Side Brush, and 1 Filter, along with straightforward setup steps to help you get cleaning quickly. Whether you’re tidying up after playtime or maintaining daily upkeep, Matrix Clean offers a practical, capable solution for modern homes that value efficiency and convenience without overselling guaranteed results.
Q: How does the self-emptying base work with Shark Matrix Clean?
A: The base holds weeks of debris in a bagless reservoir, reducing frequent emptying.
Q: Is Shark Matrix Clean suitable for pet owners and multi-surface homes?
A: Yes—its strong suction, self-cleaning brushroll, and LiDAR navigation adapt across carpets, rugs, and hard floors.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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