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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The Shark Matrix Plus combines strong suction with sonic mopping to tackle both carpets and hard floors in a single pass. It vacuum cleans deeply while simultaneously scrubbing hard surfaces, giving you a more efficient way to refresh rooms after busy days or pets pass through common areas.
Designed for real homes, this intelligent robot uses precision mapping to plan methodical cleaning routes. It’s built to adapt to everyday changes, so you can count on steady performance whether you’re juggling work, kids, or energetic pets. The result is a well-rounded clean that feels thorough without requiring constant supervision.
Matrix Clean delivers repeat passes over dirt and debris using a targeted grid, helping ensure no spots are missed. The system works across multiple surfaces, from plush carpets to slick hardwood, with a specialized mode to boost stain cleaning in zones you specify from the app.
CleanEdge Detect blasts air and uses corner recognition to pull debris away from walls and into the cleaning path, improving edge and corner results. An advanced filtration system helps trap dust and allergens, supporting a cleaner living space for households with pets or sensitivities.
For busy days, the self-empty base stores dirt and debris for up to a month, so fewer bin trips are needed. The robot recharges automatically and resumes cleaning where it left off, so you can set schedules via the app or voice assistants and trust it to handle routine maintenance.
With a self-cleaning brushroll and powerful suction, the Matrix Plus is built to pick up pet hair and messes across carpet and hard floors. The combination of sonic mopping and vacuuming helps maintain clean surfaces with less manual effort, while the app and voice control offer convenient, hands-free operation.
Q: Does the Shark Matrix Plus automatically empty itself?
A: Yes. The self-empty base holds up to 30 days of dirt for hands-free cleanup.
Q: Can I control Matrix Plus with voice assistants?
A: Yes. It works with Amazon Alexa and Google Assistant for hands-free cleaning.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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