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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Skyflame brings warmth and visual depth to indoor and outdoor spaces with the 6-Piece White Birch Ceramic Gas Log Set. Crafted to resemble natural birch, these large ceramic logs deliver a convincing, wood-like glow while running on propane or natural gas. They are designed for ventless gas inserts, fireplaces, and fire pits, offering a quiet, efficient heat source without the smoky aftermath of traditional wood burning. You’ll notice a vivid ember effect where flame meets the logs, creating a cozy focal point in any room or patio.
Size versatility is a key feature: the varied log dimensions help you tailor the look to your specific gas insert, ventless fire features, or fire pit, ensuring a balanced, natural arrangement. A quick note: pay attention to the size details to achieve the most convincing setup for your space.
The logs are designed to work with both propane and natural gas, offering flexible installation options for living rooms, patios, or outdoor entertaining areas. The absence of odor is notable, as the logs themselves do not emit scents during operation, contributing to a more comfortable environment.
The large birch design delivers an authentic, natural appearance with reusable, heat-retaining properties. When the flame touches the logs, you’ll see a warm orange-red ember glow that mimics real wood burning, adding a welcoming ambiance to any setting.
Display freedom is part of the experience. Combine the logs with fire glass, lava rock, rock wool, or vermiculite to craft a custom hearth or pit after your own taste. The three log designs provide different textures and silhouettes for versatile layouts.
With Skyflame, you get a visually striking, easy-to-maintain option that enhances your space without the mess associated with traditional wood-burning flames. The combination of realistic form, clean operation, and flexible styling makes this set a compelling choice for upgrading your gas fireplace or fire pit.
Q: What types of gas is the Skyflame 6-Piece Birch Log Set compatible with?
A: Compatibile with both propane and natural gas for ventless fireplaces and pits.
Q: Do these logs produce ash or odors during use?
A: They burn clean with no ash; odors are not produced by the logs themselves.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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