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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The Staholz Neck Air Conditioner Portable is designed to deliver a precise cooling sensation at the back of your neck. Using a large semiconductor cooling plate and intelligent NTC control, it aims to lower skin temperature for personal comfort without changing the room’s ambient air. This approach keeps you cool as you move—from commutes to outdoors—without cooling the whole environment.
A four-duct system channels air upward toward your face from the sides while rear vents gently push air downward along your back. This 360° approach creates a balanced cooling feel without requiring you to stay close to a fan. Pro tip: if you have long hair, tying it back helps maximize airflow and prevents hair from blocking the intake.
Powered by a robust 6000mAh battery, this wearable neck fan is built for long sessions. In Eco-Fan mode you can expect extended run time, while the full cooling setup runs for a shorter period before needing a recharge. USB‑C charging keeps you prepared for travel, work, or outdoor adventures.
Two management modules—Active Ice Mode and Natural Fan Mode—offer a total of six speed settings. For the strongest relief in heat, you can run both modules together to sync cooling with airflow. A smart digital display keeps real-time feedback handy during busy days.
The device features an ergonomic "bio-curve" neck-hug and a flexible silicone hinge for secure, comfortable wear with minimal pressure points. It’s a hands-free option suitable for parks, gardening, golf, commuting, and office tasks. For extreme outdoor heat, consider using the Cooling Plate mode to lower skin temperature directly.
Perfect for outdoor excursions, long workdays, or travel where a portable cooling approach helps maintain focus and comfort. While results vary with environment and personal sensitivity, this device offers practical cooling support for active lifestyles without promising guaranteed outcomes.
Q: What makes the Staholz Neck Air Conditioner portable different?
A: A bladeless wearable neck fan with a large cooling plate and NTC control for targeted skin cooling and hands-free use.
Q: How long does the battery last and how do I charge it?
A: Up to 10 hours in Eco-Fan mode; 2.5–3 hours in full cooling operation. USB-C fast charging keeps you ready.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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