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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The StainOut System 71-001 Sub Surface Extraction Tool targets the layer beneath your carpet where padding and backing can quietly trap moisture, soils, and odors. When surface cleaning isn’t enough, this tool helps you reach the true sources of odor and staining while working with your existing cleaning setup. Paired with Smiley Paws, a professional-strength urine, odor, and stain remover, it forms a cohesive system designed for thorough, sub-surface cleaning without removing carpet.
Sub Surface Extraction is a technique used by professional cleaners to flush contaminants that have soaked into carpet padding and upholstery. The process involves saturating the affected area so the solution penetrates deep into the backing, padding, and even toward the subfloor, then using extraction equipment to carry away the solution and contaminants. This method aims to address odors and reappearing spots at their source, short of removing carpet.
In real-world scenarios, the tool can help address odors that linger after surface cleaning, especially when moisture has migrated into padding. Expect more comprehensive cleaning when paired with compatible extraction equipment such as a truck mount or wet-dry vacuum. The combination of deep saturation and sub-surface flushing can complement other treatments by targeting the padding and backing where residues may reside, potentially reducing the chance of quick odor rebound.
Step 1: Saturate affected areas with Smiley Paws to rehydrate, emulsify, and break down organic soils. Step 2: Finish by using the SOS Tool with an extractor, truck mount, or wet-and-dry vacuum to flush out the solution and contaminants from the carpet.
Q: What problem does the StainOut System 71-001 Sub Surface Extraction Tool solve?
A: It targets odors and contaminants lodged in carpet padding and backing, complementing surface cleaning by going deeper to address likely odor sources.
Q: How do I use the Sub Surface Extraction Tool with the StainOut System?
A: Saturate the area with Smiley Paws, allow penetration, then flush with an extractor, truck mount, or wet-dry vacuum to remove solution and residues.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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