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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Discover a versatile drying solution with the Step Up wall-mounted laundry drying rack. Since 2019, Step Up has led the market with durable materials and thoughtful design, earning a global footprint in Europe, Latin America, Japan, Australia, and beyond. This retractable rack blends performance with a clean, unobtrusive look that fits compact spaces and varied climates.
The original patented design emphasizes precise alignment and secure mounting. Included with the rack is a wall template and a long screwdriver bit, along with screws and anchors, so you can position the unit with accuracy and confidence. The system is designed to integrate with standard studs, helping reduce installation guesswork and ensure a solid foundation for everyday use.
Six heavy-duty aluminum rods provide a strong framework, while 20 feet of linear hanging line offer ample space to air-dry shirts, towels, delicates, and bulkier items. The unit supports up to 60 lbs, giving you flexibility to handle typical laundry loads without crowding, bending, or reworking space.
Durable materials—stainless steel and aluminum—keep up with daily use and varying environments, whether you install it indoors in a laundry room or use it on an outdoor balcony, patio, RV, dorm room, or hotel suite. The crisp white finish adds a modern touch that can blend with many décors while standing up to the elements where allowed.
The included wall template, long screwdriver bit, screws, and anchors simplify installation. Note that drywall or stucco may require drilling, but the system is designed to help you align and attach to studs with confidence.
This description highlights the notable benefits and design elements, presenting possibilities based on the product features without making medical or guaranteed-result claims.
Q: What mounting surface does the Step Up rack require?
A: A stud-backed wall is ideal; use the included template for precise placement, and anchors for drywall as needed.
Q: How much drying space and weight can the rack handle?
A: About 20 feet of hanging line and up to 60 lbs when fully loaded.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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