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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The SunSare X13 cordless vacuum brings a high-power 650W brushless motor together with up to 55KPa suction, designed to lift fine dust, pet hair, and embedded dirt from both hard floors and carpets. A new siphon function in Eco Mode adds a 2-second post-cleaning pull after you switch off, helping you catch stubborn debris without re-cleaning your space.
Equipped with a robust 8-cell battery, the X13 lasts up to 70 minutes in Eco Mode, or about 23 minutes in Max Mode. The One-Click Bendable Wand folds with a single press to reach under sofas, beds, and cabinets, reducing bending and strain while you clean.
Auto Mode automatically adjusts suction to match floor type, optimizing efficiency on both carpets and hard floors. The V-shaped anti-tangle brush minimizes hair wrap, making it ideal for homes with pets or long hair. LED headlights illuminate dust in dark corners, while the built-in aromatherapy feature releases a gentle scent for a fresher cleaning experience.
The X13 emphasizes convenience: a self-standing form for quick pauses, a wall dock for charging and storage, and a complete cleaning kit designed to stay ready. Plus, SunSare offers a 2-year no-worry service for peace of mind and friendly support if you have questions or need help.
Whether you’re tidying up after a busy day, refreshing pet zones, or tackling seasonal messes, the X13 presents a range of possibilities. It’s not a guarantee, but a toolkit designed to make cleaning feel manageable and efficient when used as part of your routine.
Q: What is the runtime of the SunSare X13 in Eco mode?
A: Up to 70 minutes in Eco mode, suitable for cleaning multiple rooms on a single charge.
Q: Does the X13 include an aromatherapy feature?
A: Yes, it has four fragrance pads that release a light scent during cleaning.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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