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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
This replacement set brings two HEPA assemblies and two brush rollers engineered for select FLOOR ONE systems, including S7 Pro, S7 Combo, S7 Flashdry, Floor One Switch S7, S6, and Switch S6. The components are designed to slot into your existing vacuum mop with minimal fuss, helping you maintain strong suction, thorough pickup, and a consistent cleaning routine.
In practice, you’ll notice a more efficient cleaning sequence. The high-performance soft microfiber roller head vacuums and washes floors simultaneously, capturing both fine dust and liquids. It’s suitable for common hard surfaces such as laminates, linoleum, sealed wood floors, and marble, making daily chores feel smoother and less time-consuming.
The replacement HEPA assemblies deliver a filtration solution designed to keep the air and surfaces in your home feeling fresher after cleaning. The HEPA filter can capture up to 99.99% of dust particles, while the overall filter assembly helps prevent debris from re-entering the dirty water tank. This combination supports a cleaner-sounding operation and a more consistent drying process as you work across rooms and spaces.
Maintenance is straightforward. The HEPA filter is detachable and rinsable under cold running water, and you should allow it to air dry completely before reinstalling. The roller brush features a pull-handle design for quick removal and a dedicated tray for tidy storage between cleanings. For ongoing performance, Tineco suggests swapping the brush roll and filter assembly roughly every four months to preserve cleaning results.
Why choose this kit? It provides a ready-to-install upgrade for compatible FLOOR ONE models, helping you refresh core components without buying individual parts piecemeal. While the kit is built for specific machines, it offers a structured, predictable maintenance path that can fit into your regular cleaning schedule and extend the life of your vacuum mop.
Notes on compatibility and care
Q: What’s included in the replacement kit?
A: The kit includes two HEPA assemblies and two brush rollers, compatible with specific FLOOR ONE models listed in the product notes.
Q: How often should I replace these parts?
A: Tineco suggests replacing the brush roll and filter assembly about every four months for best cleaning results.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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