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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Meet the UYWO Cooling Pillows, a queen-size set of two memory foam pillows designed to adapt to your sleep style. With a dual-surface design, you can choose a refreshing cooling side or a warmer side to suit your preferences—perfect for hot sleepers and versatile for different sleeping positions.
The inner pillowcases use OEKO-TEX certified fabric and a 3D airflow mesh (0.1 mm pores) to help reduce exposure to common irritants, delivering a breathable first layer for sensitive skin. The outer covers feature a dual-temp design: a cool side with 64.4°F gel fiber and a warm side with 89.6°F bamboo rayon-infused fabric. Lab-tested thermal response indicates a noticeable cool feel on the cooling side and a warmer touch on the warm side, allowing quick adjustments for comfort.
Designed for hot sleepers and anyone seeking a customizable pillow experience, the UYWO set supports different sleeping positions with a focus on neck comfort and breathability. The dual-temperature aspect offers flexibility for changing seasons or personal preference.
Q: What makes the UYWO Cooling Pillows different?
A: They combine memory foam with dual-temp outer covers and a loft-adjustable design for personalized neck support.
Q: How do I care for these pillows and adjust firmness?
A: Air out for 24–48 hours, use the removable fill-port to set your loft, and rely on hypoallergenic inner pillowcases for protection.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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