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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The Venusmiles 11x14 frame is milled from rough-sawn walnut sourced in the United States. Each piece reveals a distinctive grain pattern and natural warmth. A clear, non-toxic finish enhances the wood’s character while staying durable for everyday display.
Durability is built into every corner with dual mortise-and-tenon joints and hardwood splines. The nail-free design reduces stress on the wood and helps keep prints aligned, turning your wall into a quiet, elegant gallery.
The anti-scratch HD tempered glass provides high clarity while resisting scratches and reflections, so photos stay vivid and the frame remains easy to wipe clean.
Matting to 8x10, the frame centers your main image with a clean border. It supports portrait or landscape orientation and includes sawtooth hangers plus wall hooks for quick, secure mounting. Back loader clips keep prints in place while you swap photos.
Packaged with care and ready to gift, this frame makes a considerate present for holidays, anniversaries, or housewarmings. If you have questions, Venusmiles is ready to assist with friendly support and fast responses.
Q: What materials are used in the Venusmiles 11x14 Walnut Frame?
A: The frame uses USA-sourced walnut wood with a non-toxic, durable finish and HD tempered glass.
Q: Is the frame easy to install and adjustable for portrait or landscape?
A: Yes, it includes sawtooth hangers and back clips for both orientations.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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