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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The PORTAL redefines what a window fan can be with a slim, low-profile silhouette that sits comfortably in windows 24 to 38 inches wide. Standing just over 6 inches tall, it blends with modern interiors while providing powerful airflow. The innovative modular block system helps create a secure, custom-like fit without removing your screen, so you preserve natural light and the view while you cool the room.
A key feature is the electronically reversible airflow chamber. With the press of a button, you can switch between drawing in fresh outdoor air and venting stale indoor air. This flexibility makes it suitable for bedrooms, kitchens, living rooms, or any area where you want to optimize air movement and comfort without heavy-handed changes to the room’s layout.
The weather-resistant casing shields the internal components from the elements, enabling year-round use without worry. The device offers three quiet speeds, so you can tailor the sound level while maintaining comfortable airflow. It’s built to meet U.S. voltage requirements and is safety-tested, ensuring dependable performance in daily life. Important installation notes include that it is designed for horizontal installation and that screen removal may be necessary depending on window depth.
Overall, the PORTAL offers a compact, modern solution for cooling and ventilation that respects your view and lighting while delivering controlled airflow. It’s a practical option for homes that want flexible, discreet cooling without sacrificing style or light.
Q: What spaces benefit most from the Vornado PORTAL window fan?
A: Bedrooms, kitchens, and living areas can benefit from adjustable airflow and quiet operation.
Q: How does the reversible exhaust feature work and what windows does it fit?
A: A simple button press switches between intake and exhaust, and it fits horizontal windows 24–38 inches wide.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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