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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Elevate guest refreshment with WT White Towel Services’ 8x8 moist cotton towels. Each item is designed for convenience and a touch of luxury, arriving pre-moistened, rolled, and individually wrapped for hygiene and ease in fast-paced service settings. The original oshibori style towels offer a moment of pampering at welcome moments, meals, or post-visit rituals.
Choose between two delicate scents—lemon and lavender—to suit different moods and spaces. These towels are 8 by 8 inches, crafted from soft terry cotton, and built for quick handling by staff during peak service times. The combination of compact size and fragrance creates a refined guest experience without overwhelming the senses.
These towels are designed to fit busy environments where guests expect quick refreshment with a touch of elegance. The soft texture, subtle aroma, and compact form support a range of scenarios from travel and dining to events and frontline service.
The towels are processed and packaged in Texas to support local operations, with cotton sourced from Vietnam. They balance convenience with a premium feel and align with sustainability-conscious hospitality practices. Storage in a cool, dry place helps preserve quality until needed.
Q: What is included in the case of towels?
A: The case contains 100 individually wrapped 8x8 moist towels—50 lemon and 50 lavender.
Q: How should these towels be used and stored?
A: Keep towels sealed in their packaging until use; they can be chilled or warmed, then discarded or stored for later use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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