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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The BETOVIN Heated Neck Brace is a lightweight cervical support wrapped in soft foam with a removable heating pad. When used together, they provide gentle warmth and stable support for the neck region, creating a comfortable base as you go about daily activities. This isn’t a massage device, but it can act as an auxiliary source of warmth and support to help you move through your day with less stiffness.
Designed for both women and men, the collar features an ergonomic, beveled V-shaped profile that sits beneath the jaw for a snug, non-slip fit. The flexible Velcro strap lets you customize the tension and length to suit different outfits or activities, so you can wear it at the desk, during travel, or after a workout without the brace shifting.
Three adjustable heat settings let you tailor warmth to your preference: Low around 40°C (104°F), Middle around 45°C (113°F), and High around 50°C (122°F). A built-in overheat protection chip keeps the heating stable, and a default 30-minute auto shut-off provides a safety pause so you can relax without worry.
The ergonomic collar is crafted to follow the contour of the neck and jaw, reducing bulk while maintaining comfort. The size range is 12.6 to 15.8 inches in neck circumference, with a neck height of 3.0 to 3.3 inches, helping you find a secure fit. If you’re between sizes, choosing the larger option is recommended for comfort and mobility.
Use the included long USB cable (79 inches) to power the heating pad from a USB adapter or a power bank. This setup supports heat therapy at home, in the car, or on the go, so you can find relief where you are most comfortable. Note that the device must be plugged in to heat, and the package does not include a USB adapter.
Before purchasing or using, consult your healthcare professional if you have concerns or existing conditions. This product is an auxiliary method to support daily comfort and should not replace medical treatment. Always measure carefully and refer to the size chart for the best fit.
With its soft wrap, adjustable fit, and portable heat options, the BETOVIN Heated Neck Brace offers a practical, non-intrusive way to explore warmth-assisted neck comfort as part of your routine. Consider it as a flexible tool for everyday support rather than a guaranteed cure.
Q: Is the BETOVIN Heated Neck Brace safe to use daily?
A: It offers three heat settings and a 30-minute auto shut-off for safety; consult a clinician if you have medical concerns.
Q: How do I choose the right size?
A: The neck circumference range is 12.6 to 15.8 inches; use the size chart and opt for the larger size if between measurements.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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