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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Experience a pillow designed to adapt to your head and neck while you sleep. The BETU Cooling Pillow uses shredded memory foam to cradle you with responsive support, and a dual-layer cooling cover to help manage warmth. Built with fresh foam and CertiPUR-US certification, this pillow aims to provide balanced support without relying on traditional down fills.
The inner core features shredded memory foam that contours to your shape as you drift into dreams. A zippered inner and outer cover let you ADD or REMOVE foam filling to suit your size, shape, or preferred position. Whether you sleep on your back, side, or stomach, you can tune the feel from soft to firm to find your own best balance.
Designed for hot sleepers, the pillow features a double-sided cooling cover. One side uses a cooling ice silky fabric to feel cool to the touch, while the other side offers a soft, secure surface that helps keep the pillow in place. The breathable construction encourages air flow, helping heat dissipate during sleep.
BETU emphasizes safety and freshness. The pillow foam is CertiPUR-US certified, and the product is manufactured with renewed attention to material purity. The cover is machine washable, so it stays clean and inviting over time, while the foam core remains intact with proper care.
It suits back sleepers seeking gentle neck support, side sleepers needing steadier alignment, and even stomach sleepers who want a more forgiving surface. Its adjustable fill makes it possible to tailor comfort for shared beds or different sleeping habits.
To refresh, unzip the covers and adjust foam as desired. The outer cover is machine washable; the inner core should be kept dry and out of direct moisture exposure. Store in a cool, dry place when not in use.
Q: What makes BETU Cooling Pillow unique?
A: The shredded memory foam with a dual cover and adjustable fill lets you tailor firmness and cooling to your sleep style.
Q: How do I care for the pillow?
A: Unzip and adjust foam as needed; wash the cover in cold water and air dry; avoid washing the foam.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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