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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The BISSELL SurfaceSense Allergen Lift-Off Pet vacuum blends smart sensing with powerful cleaning, designed to adapt to your home as you move. It transitions seamlessly from carpets to hard floors, delivering thorough performance without you needing to pause and adjust settings. The Tangle-Free, Multi-Surface Brush Roll features stiff bristles for carpets and softer bristles for hard surfaces, helping you pick up everything from fine dust to larger debris with less hair wrap.
Intelligent SurfaceSense technology automatically detects floor types and adjusts brush roll speed for optimal cleaning. This means you can glide from high-pile carpets to smooth hard floors without stopping to switch modes, keeping your cleaning routine efficient and straightforward.
The versatile lift-off detachable pod converts the upright unit into a portable canister. Use it to clean stairs, upholstery, and tight spaces with ease, delivering strong suction where you need it most without lugging a second appliance.
The HEPA Sealed Allergen System captures and traps dust, dander, and pet allergens inside the vacuum, reducing the amount released back into the room. This helps keep the air in your living spaces feeling fresher as you clean. BISSELL also supports pet welfare initiatives through the BISSELL Pet Foundation, reflecting a commitment to pets beyond the home. This product is designed to handle everyday messes with confidence, offering practical benefits rather than guarantees, so you can decide what to expect based on your own routine.
In homes with pets, the combination of a tangle-free brush and targeted suction can make daily cleaning feel less burdensome. The lift-off pod adds flexibility for multi-level homes or furniture cleaning, while the HEPA system aims to reduce airborne dust during routine chores. The included features are designed to offer possibilities that align with different cleaning scenarios—without promising specific outcomes for every situation.
Typical use cases include quick vacuuming of living rooms with mixed flooring, stairway maintenance, upholstery refreshes, and tackling common pet messes with a single, adaptable tool. Consider how the SurfaceSense can fit your space and routines, and choose the settings that best match your household needs.
Q: Does the SurfaceSense vacuum trap dust and allergens inside the unit?
A: Yes. The HEPA Sealed Allergen System captures dust, dander, and pet allergens inside the vacuum.
Q: Can I clean stairs and upholstery with the Lift-Off pod?
A: Absolutely. The detachable pod lifts away for stairs, upholstery, and hard-to-reach areas while maintaining strong suction.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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