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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Carry a breeze with you as you move through your day. The CIVPOWER Neck Fan fits around your neck like a slim, modern accessory and delivers a cool, steady airflow. Engineered with 78 air vents and an innovative bladeless design, it distributes air in a controlled way so the breeze feels refreshing without blastiness.
Safety and comfort come first. The bladeless design reduces snag risk, making it suitable for kids and older adults who want a safe cooling option while they focus on tasks or hobbies. The body is made from a durable ABS and silicone blend that sits gently against the skin and remains light enough for all day wear.
Three speeds let you choose the airflow that matches your activity. The built in 4000 mAh battery powers USB recharging, letting you recharge using a computer, a wall charger, or a portable power bank. Expect several hours of use on high gear and longer hours on lower speeds.
Near silent operation keeps your environment calm. The multi stage air duct system minimizes noise while delivering a steady stream of air, so you can study, work, or relax without distraction.
Maintenance and care are simple. Regular charging helps preserve battery life, and cleaning the vents with a soft cloth keeps airflow smooth. If you have questions, our support team is ready to help you get the most from your CIVPOWER neck fan.
Q: How long does the CIVPOWER Neck Fan last on a full charge?
A: The 4000 mAh battery offers hours of use, varying by speed from several hours to longer at low settings.
Q: Is this neck fan suitable for daily wear by kids and the elderly?
A: Yes, the bladeless, lightweight design aims to reduce snag hazards and keeps hands free for daily activities.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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