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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Designed for busy homes with pets, kids, and daily messes, the DREAME D20 Plus blends formidable suction with hands-free convenience. It auto-empties into a 5L dust bag, helping you skip frequent bin dumps and maintain a cleaner living space with less hands-on maintenance. Coupled with a robust 5200mAh battery, it can power through multi-room sessions on a single charge, making it a practical companion for daily cleaning routines.
In real-world use, imagine a living area where pet fur collects on rugs and hardwood. The D20 Plus delivers 13,000Pa Vormax suction and anti-tangle DuoBrush, designed to handle hair and debris more efficiently while reducing hair wrap. When it is time to mop, the machine switches to a precise mopping mode with 32 water levels and a 350ml water tank, while a 500ml dust bin holds the cleaned debris. This combination lets you tailor cleaning to the surface with fewer interruptions.
Everyday life benefits from a clean foundation and fewer interruptions. Auto-emptied dust collection supports longer cleaning cycles, while mapping ensures comprehensive coverage in high-traffic areas. The strong 5200mAh battery supports longer sessions, and a 2.4GHz network keeps the device reliably connected for remote control and updates.
Note: For best performance, operate on a 2.4GHz network. The D20 Plus works with Alexa, Siri, and Google Assistant for hands-free control.
Key specs: 13,000Pa suction, DuoBrush, 5L self-emptying bin, 500ml dust bin, 350ml water tank, 32 water levels, Pathfinder mapping, 5200mAh battery, 2.4GHz Wi-Fi.
Q: What makes the DREAME D20 Plus different from a standard robot vacuum?
A: It auto-empties into a 5L bag for hands-free cleanup, combines 13,000Pa suction with DuoBrush, and uses Pathfinder mapping with app and voice control.
Q: Is it suitable for homes with pets and multiple floors?
A: Yes, the anti-tangle DuoBrush helps with pet hair, and Pathfinder mapping supports multi-floor layouts with no-go zones.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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