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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
The Awesome Bag from Dupray is purpose-built to fit Neat and Neat Plus steam cleaners, with dedicated pockets for brushes, extension tubes, floor tools, and more. It can hold 30 to 40 accessories depending on size, helping you keep essential parts together and easy to reach. The exterior shell is crafted from tough polyester, offering everyday protection during transport and storage, while reinforced seams add resilience for busy cleaning routines.
Inside, a configurable interior keeps tools, pads, and small parts sorted and easy to locate. The modular design lets you customize the fit based on your personal accessory usage, so your setup adapts as your cleaning kit evolves. In real-world terms, this means less rummaging and faster setup between rooms or jobs, without sacrificing your gear’s protection.
Product specs at a glance include Depth 29 cm (11 in), Height 31 cm (12 in), Extended Height 37 cm (14.5 in), and Width 46 cm (18 in). The bag’s durable reinforced polyester construction is built for daily use, making it a practical companion for organized cleaning sessions and easy gear transport.
Q: What does The Awesome Bag fit for Neat and Neat Plus?
A: Purpose-built for Neat and Neat Plus, with pockets for brushes, extension tubes, floor tools, and up to 30–40 accessories.
Q: How does this bag help with organization and transport?
A: It has an adjustable interior, a durable shell, top handle, and cushioned strap for organized, comfortable carrying and compact storage.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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