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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Meet the ECOVACS WINBOT W2 PRO Omni, a window cleaning companion designed to simplify glass upkeep in homes and offices. This compact robot pairs intelligent cleaning with a versatile station, providing handsβfree maintenance for a range of window stylesβfrom balconies to frameless panes. Built to work with confidence, it focuses on delivering consistent results while you focus on other tasks.
Two power modes adapt to your environment. In Battery mode, you can tackle areas without outletsβthink balconies or bathroomsβwith up to 110 minutes of cleaning time, covering roughly 55 square meters on a full charge. In Plugged-in mode, large glass surfaces benefit from continuous operation, making it easier to complete bigger jobs without frequent recharges. This setup helps reduce abrupt interruptions and preserves battery life for when you need it most.
The Omni station is more than a dockβit's a control hub, a charger, a stabilizer, and a compact storage area. This all-in-one attachment keeps cords managed, enables easy replacements, and streamlines setup. With the station, you can supervise cleaning tasks from a central point and keep accessories organized in one place.
A refreshed 3-nozzle wide-angle spray system works alongside a wet cleaning cloth to boost dirt dissolution and wipe efficiency. The water pressure is enhanced for more thorough preβtreatment, while operation times improve by a substantial margin, helping to reduce the number of passes needed on each job.
WIN-SLAM 4.0 intelligent path planning combines with a brushless motor to increase overall cleaning efficiency by about 30%. The system intelligently adapts to edge detection and window typeβwhether floor-to-ceiling, small, frameless, or tiltingβso the robot can tailor its moves to the surface at hand.
With 12-stage protection, the W2 Omni emphasizes safety across hardware and software features. The system includes insurance protection for added peace of mind, and the combined design focuses on stable climbing with a belt-driven setup that resists water and friction. Five cleaning modes can be chosen via the station panel or the ECOVACS HOME app, allowing you to personalize the approach to varying tasks.
For steady, everyday upkeep, WINBOT W2 PRO Omni handles dust, fingerprints, and light grime with ease. When heavier dirt accumulates, you can run multiple cycles or refresh cleaning pads to maintain crisp results. The system is designed to support ongoing glass maintenance without demanding manual scrubbing.
Note: This description highlights possibilities based on features and design intent; results may vary by surface and environment.
Q: Which windows and surfaces is the WINBOT W2 PRO Omni best suited for?
A: It adapts to a range of glass types, including framed, frameless, and tilt-style windows.
Q: How does the dual power mode work in day-to-day use?
A: Battery mode runs up to 110 minutes for unplugged spaces; plugged-in mode enables continuous cleaning for larger areas.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Welcome to Loftwyn. The terms "we", "us", and "our" refer to NAZOMOSS LTD, the company operating the Loftwyn online store and website (the "Services").
Loftwyn is powered by Shopify, which enables us to provide our products and services to you.
These Terms of Service ("Terms") govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations.
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Loftwyn offers home and lifestyle products designed to bring comfort, style, and functionality to everyday living spaces. We make reasonable efforts to display products accurately, however product appearance may vary depending on your device or screen settings.
We do not guarantee that product descriptions, images, colors, dimensions, or other content will always be accurate, complete, or current. We reserve the right to modify or discontinue products at any time without notice.
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Risk of loss passes to you once the order is handed over to the carrier.
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You may not reproduce, distribute, or use any content without prior written permission.
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These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
NAZOMOSS LTD
15668na, Suite A 82 James Carter Road,
Mildenhall, Suffolk,
United Kingdom, IP28 7DE
U.S. Address:
1970 Old Cuthbert Rd 250/C,
Cherry Hill, New Jersey 08034,
United States
Email: loftwyn.com@gmail.com